Frequently Asked Questions (FAQ)

1. About Product Orders 2. About Payment 3. About Quantity 4. About Shipping Fees

5. About Post-Order Inquiries 6. About Post-Arrival Inquiries 7. About Pre-Ordered Products 8. Miscellaneous

 

■About Product Orders　　Back to TOP

Q. Are consumption taxes included in the displayed prices?

A. All prices in our store include taxes.

 

Q. Can I request to receive the card in the best condition?

A. While we strive to accommodate your wishes as much as possible, we do not accept specific requests regarding the individual condition of cards, their manufacturer, or other detailed distinctions.

 

Q. Can I see a photo to confirm the condition of the card?

A. We do not accept inquiries regarding the condition of cards.
Please refer to the condition information provided on the product page when placing your order.

 

■About Payment　　Back to TOP

Q. What is the deadline for payment?

A. The payment deadline is 5 days after the order date, excluding weekends and public holidays.

 

Q. I failed to make a payment via PayPal.

A. Please contact us through the "Contuct Us" link at the top of the homepage, including your order number. We will send you the payment form again.

 

■About Quantity 　　Back to TOP

Q. Is it possible to order in units of 10 to 100 cards?

A. As a rule, there is a set purchase limit per product, so you cannot buy more cards than the specified limit.

 

Q. Is it possible to buy multiple copies of the same card through separate transactions?

A. To ensure that more customers have access to our products, we regret that we do not allow this.

 

■About Shipping Fees　　Back to TOP

Q. How much is the shipping cost?

A. Please refer to the Shopping guide for more details.

 

■About Post-Order Inquiries　　Back to TOP

Q. I placed an order but haven't received a confirmation email.

A. It's possible that the email has been treated as spam due to your email settings.
Please check your

settings and contact us via the "Contact Us" link at the top of the homepage with your name and the date of the order.

*Note: We do not send confirmation emails for orders made with PayPal payment options.

 

Q. The text in the order confirmation email was garbled.

A. We apologize for any inconvenience. Please contact us through the "Contact Us" link at the top of the homepage with your order number for a resend.

 

Q. Can I cancel my order?

A. As a rule, we do not accept cancellations of orders.

 

Q. When will my order arrive?

A. The delivery time depends on the destination country. For more details, please check here.

 

Q. I want to change the shipping method or delivery address of my order.

A. As a rule, we do not accept any changes to orders after they have been placed.

 

Q. I haven't received any communication or the product after purchase.

A. We sincerely apologize for the inconvenience. Please contact us with your order number through the "Contact Us" link at the top of the homepage.

 

Q. Can you issue an invoice with a registration number included?

A. After making a purchase with a member account, you can issue a PDF of the delivery note/invoice/receipt with a registration number included from the "Purchase History" section under "Details" on your My Page. Please download it from there for your use.

 

■About Post-Arrival Inquiries　　Back to TOP

Q. There were missing items or I received different cards than what I ordered.

A. We sincerely apologize for the inconvenience. Please contact us with your order number and the missing cards through the "Contact Us" link at the top of the homepage.

 

Q. The product arrived damaged.

A. We sincerely apologize for the inconvenience. Please contact us with your order number and details of the damaged cards through the "Contact Us" link at the top of the homepage.

Additionally, please send photos of the damaged cards to this email address: owner☆singlestar.jp (Please replace ☆ with @ before using.).

 

*Please note that we ask you to report these issues within one week of the product's arrival. We may not be able to address concerns about product deficiencies reported after more than a week.

 

Q. The security stamp on the product was missing or misplaced.

A. We sincerely apologize, but we are unable to address errors related to the printing process stage.

 

Q. Among the four identical products I ordered, one had a different color in the illustration.

A. We sincerely apologize, but we are unable to address errors related to the printing process stage.

 

■About Pre-Ordered Products　　Back to TOP

Q. Can I reserve the new release of XX next month at a specific price?

A. We sincerely apologize, but we do not accept individual negotiations.

 

Q. I ordered a pre-order product and a regular product together. Can you send the regular product first?

A. Unfortunately, we cannot separate orders within the same transaction for shipping. If you wish to have the regular product shipped separately, please place a separate order for it.

 

Q. Will the pre-ordered product arrive on the release date of the new product?

A. A. The shipping date may vary depending on the timing of your reservation and payment. Please refer to the product description section for more details.

 

■Miscellaneous　　Back to TOP

Q. I sent an email but haven't received a reply.

A. Please check here.
Also, as noted at the top of emails sent from our store, they are primarily for outbound communication. We kindly ask you to contact us through the "Contact Us" form on our website. We may not be able to respond to inquiries made through other channels.

If you have any other questions, please use the "Contact Us" link at the top of the homepage.